CalWIN logo CalWORKS Information Network
> Open Job Positions > Contact Us > Home
Clear image used for spacing
Who We AreClear image used for spacing Our CountiesClear image used for spacing Board of DirectorsClear image used for spacing News & EventsClear image used for spacing AwardsClear image used for spacing Resources & Links
Clear image used for spacing
In the News Header
Clear image used for spacing
>

View All News

 

 

 

Clear image used for spacing
Clear image used for spacing
Clear image used for spacing CalWIN In Your Community
Clear image used for spacing
Clear image used for spacing

< Back to Success Stories

Ventura County - CalWIN Provides a
“Win-Win” Situation

Article by Maria Gil-Moraga originally featured in Ventura, Human Services Agency’s Horizons, Fall 2007

Based on a state mandate to automate its welfare delivery systems, the human Services Agency decided to implement a software system called CalWIN (CalWORKs Welfare information Network), along with a consortium of other California counties. As a result of the CalWIN introduction in April 2006, the integration of services was formally launched.

Service integration is initiated the moment a client enters one of our Intake & Eligibility centers (IECs) and requests assistance. The client needs only to complete a single application; the application is then taken by one worker and processed for eligibility determination. In the past, a client could have seen up to three intake workers, depending on the request for services. Now, a single intake worker assesses the client’s needs and refers him or her to all appropriate programs and services. This provides a seamless process for the client and the intake worker, and this service integration allows easy customer-service oriented navigation of the system.

With integration, we have streamlined the delivery process for client services, improved efficiency, and maximized the agency’s resources in the investment of staff time. In effect, we are working smarter, not harder. Integration has significantly impacted how we respond to client needs, by allowing a single worker to take a holistic view of each client’s current situation and provide guidance on services available. The integration of services is customer centered and has allowed for standardization of business processes throughout the many different offices of the Human Services Agency. Because we are interdependent on one another, service integration fosters good working relationships among our staff, and allows us to fulfill the Agency’s vision of a compassionate, healthy, and empowered community.

The integrated services approach unifies our office sites and established consistency and efficiency in the delivery of our services. We believe that the less time clients are in our waiting areas, the more time is available to them for working toward becoming self-sufficient.

Clear image used for spacing
Did You Know? Learn More >
Clear image used for spacing  
> Home > Legal Information > Privacy Policy > Awards > Contact Us > Site Map
Copyright © 2007 - 2017, CalWIN