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FRESNO COUNTY - CalWIN Success Story

Preparing for CalWIN was a mixture of anticipation and apprehension due to the unknown impact on my job function. Fresno County, being the last to go live, still had its quirks but managed to have a smooth transition with the help of Mock Go Live drills. The thought of having a system that was individual based instead of case based was going to be a new experience which turned out to be a very beneficial experience. It has benefited not only me, as a worker, but the clients as well.

Many times, during our interviews, clients may forget to disclose information which is essential in making eligibility determination. Since CalWIN is individual based, once information is entered for an individual, it follows them to whatever case they happen to become a household member of. Also, with CalWIN, expediting benefits have become a breeze. This is another advantage to the client when they are desperate and find themselves in need of food, shelter or clothing.

There have been many times that clients have expressed their gratitude when told their benefits would be issued to them that same day or that they would be receiving a check within two days. Watching their faces brighten up or their tears flowing has made me grateful that CalWIN has allowed me the ability to issue benefits efficiently and expeditiously to the people who are in great need. I can not give you one success story because all my clients are success stories thanks to the help of CalWIN.

Submitted by:
Maria Camacho
Program Manager Staff Development/CalWIN
Fresno Dept of Employment & Temporary Assistance

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